FAQs

Facility

Q: What are your facility hours?

Monday-Thursday: 5:30 am-9:00 pm
Friday: 5:30 am-8:30 pm
Saturday: 7:00 am-5:00 pm
Sunday: 1:00 pm-5:00 pm

The pools will close 30 minutes prior to the rest of the facility. View our home page for holiday closures, Child Watch page for Child Watch hours, and the Schedules tab for pool, splash pad, and gym schedules.

Membership

Q: What are your membership types and what is included in my membership?

Please visit our Membership website here to view all Membership related information including fees..

Q: What are your child/youth age guidelines? 

Please refer to our Health & Wellness Page..

Q: Do you offer financial assistance on membership fees?

Yes! Please view our Financial Assistance website for applications for membership and other Y programs.

Q: I signed up for a membership online. Now what?

Please stop by the facility to get your information verified, have your picture taken, and get your facility access card. Be sure to bring all appropriate identification. If you haven’t already done so, it is also highly recommended that you take a facility tour and learn about all your membership benefits.

Guests

Q: What is your guest policy?

Please visit the membership page for more information and day pass fees.

Aquatics

Q: Is there a pool?

We have two heated indoor pools and a Splash Pad!

Q: Do you have a swim team?

Yes, we do! Please visit our swim team page for more information.

Q: Do you offer swim lessons?

Yes! We offer private, semi-private, and group swim lessons for all ages.

Q: What are the pool and splash pad schedules?

Please refer to the “Schedules” tab on our website.

Q: How do I find out more about the gymnasium and its schedule?

Please refer to the “Schedules” tab on our website.

Nationwide members

Q: Can I register for a class as a Nationwide member?

While Nationwide members are not able to sign up for a class, they may participate in the class by coming to the Y, going to the group exercise classroom and get the approval of the instructor.

Q: What is your guest policy for Nationwide members?

Please refer to our Membership page for guest / nationwide policies.

Classes

Q: How do I sign up for a class?

View the class list here and click the “Reserve” button under the class desired. You may also use our app, or contact the welcome desk at 864-571-9622 during regular business hours. 

Q: How do I cancel my class reservation?

Log in to your membership account > Select Programs tab > From the list of programs, check off the box next to the class you wish to cancel > Click “Remove Selected”. You may also contact the welcome desk at 864-571-9622 during regular business hours.

Programs

Q: Do you participate in the SilverSneakers program?

At this time the Cottingham Campus will not be a SilverSneakers partner. All members are welcome to apply for financial assistance in the event they cannot afford our standard membership dues. We will continue to look for partner opportunities that serve the community and its members while meeting the Y’s basic needs. We currently participate in Silver & Fit, Active & Fit, Optum Renew, and FitOn.

Q: Where can I get more information about your After School Care, Youth Sports, and other programs?

Please visit our website and look under the “Programs” tab.