Staff Resources

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Reclique Core Apple Store app got a makeover and a new name—Daxko Core. Members can still log in with their current details. While the Apple Store version is live, the Google Play version is coming soon, so they will continue using Reclique Core. See the flyer at the front for details and links.

Emergency Action Plan
Pool Closure Procedures
Department Leads
Cottingham Campus Staff
Facility-Related Contacts

CALENDARS

Community Events
Room Reservations
Leadership Staff Days Off
Member Engagement 2026

FLYERS / GUIDES / HANDOUTS / LETTERS

FORMS

Print here Rev 1/29/26

Give to New Members of the Y

This two-page guide should be provided to new members at the time of joining and kept at the desk for reference. Please print double-sided in color.

To avoid wasting paper, do not hand out class descriptions, schedules, or similar materials. Members can access these by scanning the QR codes on the guide or by visiting our website. You may print these items only if specifically requested.

2026

2025

2026

  • January
  • February
  • March 
  • April
  • May
  • June
  • July
  • August
  • September 
  • October
  • November
  • December
Print here

Fillable pdf. Be sure to SAVE with member’s last name each time.

ONLY For those who request a printed copy to sign. After they sign, scan and upload to member’s account in Core.​

NO HARD COPY OR FILLABLE FORMS–ONLINE GOOGLE FORM ONLY

ONLINE FORM to be filled out by the member on the iPad. Be sure to update member via email and update the Excel spreadsheet.

CLICK HERE FOR THE EXCEL TERMINATION SPREADSHEET

Be sure to follow up with an email to the member confirming term and last draft date.

Give forms to Sarah.

Online Forms

Print Form (2026)

From trainers to front desk for processing. Do not process personal training sessions without this form. Click here to access the form.
Give these to Pam Holladay to process.

For anyone that is requesting a hard copy to fill out. Encourage them to fill it out online on the Volunteer page first.

FITNESS

SPORTS

  • Kim Wyatt, Fitness Director. [email protected]. In office, call extension 115. Out of office, call cell: 731-345-9505
    • Contact for fitness related programs ex. line dancing, nutrition, and hiking.
    • Contact for anything for the fitness floor or group ex related IF an emergency and associate or coordinator cannot be reached
  • Kinley Wilson, Associate Fitness Director. [email protected]. In office, call extension 126. Out of office, call cell 864-903-0392.
    • Contact for anything fitness floor related such as Activtrax, personal training, no show for fitness floor shift, etc.
  • TBD, Group Exercise Coordinator. 
    • Contact for anything class related such as anything related to a class, no show instructor, monthly challenge questions
The kids cardio and teen quest programs are orientations to the equipment on the fitness center. This is similar to FitQuest Orientation sessions for adults but will only cover the equipment that each age group can utilize. These appointments can be scheduled with any fitness coach or trainer on the fitness floor during the times they have available on the activtrax schedule.
  • Kids cardio will only be an orientation to the cardio machines for one session;
  • TeenQuest will be an orientation to cardio machines and selectorize machines (equipment in front half of the gym – no free weights) for 3 sessions
The teen free weight program is a paid program for 8 personal training sessions. This is for teens ages 13-14 who would like to go through a curriculum to learn how to use free weights in the facility with a trainer. Like any other personal training program, a consultation must be done with their trainer first to review what the training program will be before starting their first session. Contact Kim to schedule a consultation for the member if they have not contacted a trainer themselves. The link for this is on the programs page just like any of our other personal training programs linked here: https://faymca.org/programs/229/teen-free-weight-training-program/?locations=13
 
Let Sydney or Kim know if you have any other questions.

Use the link on the program pages, or the flyer below (same thing), to print the most up-to-date personal training rates:

2026 Personal Training Rates flyer (includes 1-on-1, partner, and hybrid)

Printable pdf Rev Jan 22, 2026

AQUATICS

SWIM TEAM

  • Meadow ([email protected]): Swim lessons, Walhalla Pool, Gym & Swim, Lifeguards, Pool rentals, pool schedule.
    Kirk ([email protected]): On-call aquatics supervisor Sunday and Monday, Swim Lessons (Individual & Group), Second point of contact for 3rd Grade Swim Program, Lifeguards.
  • Walhalla City Pool: Aquatics Coordinator for summer 2025, Chase Foster [email protected]
  • SDOC 3rd grade program Lead including volunteers, Liz Keenen [email protected]

Click here

Click here to view/edit the spreadsheet. Questions? Contact Meadow.

Beginning January 1, 2026, we are updating our swim test procedures for children ages 14 and under, including a new single swim test and required retesting. Please review the full details and guidelines in the linked flyer here.

Use the link on the program pages, or the one below (same thing), to print the most up-to-date swim rates: https://docs.google.com/spreadsheets/d/1uM2frI-cl0co4r72MhZAtv3RV6lu2U3lynIU-DQ_QvY/edit?usp=sharing

For most up-to-date information, visit the swim team website or program page, or email the Head Coach, Lindsey Little at [email protected]

Click here

Click here to view

CHILDCARE

COMMUNITY HEALTH

  • Livestrong, EIM, BPSM, DPP: Halie Patterson is currently filling in (eff Dec 2025) [email protected]
  • Parkinson’s Programs (Rock Steady Boxing and Pedaling for Parkinson’s): Kim Wyatt [email protected]

No Community Health program can be started/registered/paid for without an orientation/enrollment session by a program coach.

Knowledge Base

Spreadsheet (Rev. 2/3/26)

Applications are processed by Sarah Tate.

Check the spreadsheet on the application status (must be logged in with Welcome Center google account). If not marked as complete, that means we reached out to them for more information which is typically because we are missing all documents–ask them to check their email including spam.

Applications must be submitted online — allow one to two weeks for processing. If approved, assistance is only good for one year, at which time, the applicant has to reapply.

VISIT FINANCIAL ASSISTANCE APPLICATION WEBSITE FOR INFORMATION AND ONLINE FORMS

If the applicant insists on a paper form, you may print them below but encourage online forms

Spreadsheet

Rev. January 2026
Rev Jan 2026 Slideshow

Tour Language pdf from the National Y

  • Watch the Giving a Cause Driven Tour video and gather talking points.
  • Find out about the guest’s needs, goals, and the type of membership they are interested in–who else may be joining with them?
  • Get to know about our programs, classes, and new member benefits to provide up to date and relevant information.
  • Familiarize yourself with the facility and staff.
  • Direct or show them how and where to locate the following information online–if they specifically request a hard copy, you may print these:
    • Membership guide
    • Pool schedule
    • Class descriptions
    • Program and event guide
  • Make program and class suggestions they may enjoy/benefit from.
  • FitQuest info and 3 free sessions  (see below)

After the tour, if they are ready to sign up:

  • If Silver & Fit, Active & Fit, or Renew Active, complete verification process. If FitOn, check the Excel spreadsheet to ensure their name is on there.
  • If corporate membership, request employee ID
  • Only give access card to those adults who are physically present at the time of sign up–if they are not, they will need to come up to the desk later and provide their ID so we can confirm household status (address match), DOB, etc. and take their photo
  • If the membership includes dependents, give information about child watch and other kids programs, as well as rules on the Zone and equipment usage on fitness floor (see info in binder)
  • Remind of 30 day cancellation policy and make it clear that there will be a final charge for their last month
  • Ask them to follow us on social media (Facebook & Instagram) to stay up to date with all the happenings and important messages
  • Encourage them to download our app (can access in 2-3 days) and opt in for notifications–especially important if they use the pool so they get alerts about pool closures or delays

Each member (15 and up) gets 3 free sessions with a fitness coach. This program is almost like an intro to personal training (it is NOT PERSONAL TRAINING). Can be done 2 on 1 (each member needs to pay)

Y FitQuest, powered by ActivTrax, is a personalized fitness program designed to meet your specific fitness needs and is included in Y membership at no additional cost. With exercise programs customized to fit your needs, and online fitness and nutrition tools, FitQuest supports all ages and fitness levels. You can also link most wearable devices to FitQuest and track your activity automatically.

To get started, a Y Fitness Coach will guide you through a 3-step FitQuest orientation:

  • 1st Step: goal setting, strength evaluation with equipment review, set up ActivTrax profile and log in
  • 2nd Step: complete 1st workout with Y Fitness Coach
  • 3rd Step: progress check, 30-minute introductory session with a personal trainer, a special offer for completing the FitQuest orientation

FitQuest appointments are scheduled online at the ActivTrax website. We schedule first session, and the remaining two are typically scheduled by their trainer following their first sessiont

Layout Word Doc — FIRST print and THEN copy on to the envelope. Manually feed the envelope from the side tray.

On April 30, 2025, Core made some changes to how members/participants are signed up in the system. Here’s a training video https://app.screencastify.com/v3/watch/bbOa2c8hymqUw30IWL0t
  • Give a Cause Driven Tour (video)
  • Sign someone up for a membership (slideshow)
  • Terminate a membership (slideshow)
  • Register for a class or program (slideshow)
  • Register a guest
  • Print a class schedule as a booklet
  • Upload waivers into Core accounts (video)
  • Print workouts for members in ActivTrax (video)
  • Print Weekly/Monthly Class Schedule:
    • www.faymca.org
    • Schedules
    • Class Schedules
    • Right scroll to desired week on the calendar
    • Click Branch Printer Friendly / Week (or month) View
    • Select “Monthly” if desired
    • Click Print
  • View Program Rosters and Waitlists:
        • Find program rosters:

       

        • Core dashboard
        • Programs > Select “View Rosters” from the drop down menu

    View Waitlists:

      • Core dashboard
      • Programs > Select “Placeholder Regs” from the drop down menu.
      • If there are names on the placeholder registrations, that means there’s a waitlist and it will tell you how many people are on it.
  • Register Members for Personal Training: To ensure members are matched with the right trainer and have a consultation scheduled before purchasing a package, staff should follow this process:
    1. Ask the member if they:
      • Already had a consultation with a trainer
      • Have a consultation scheduled
      • Have not spoken to anyone yet
    2. If they do not have a trainer:
      • Help them schedule a free consultation with a trainer of their choice, or
      • Refer them to Kim Wyatt ([email protected]) or Kinley Wilson [email protected] if they need help choosing a trainer
    3. Once the consultation is completed, they can purchase their training package at the Welcome Desk.
      Full payment is due at the time of purchase.

    This process helps avoid confusion and ensures every member is set up for success.

  • View programs by age group:
    • Programs > filter categories on the left and click a category.
    • you can also see “What You Can Do at the Y” flyers under “Frequently Used Flyers” above.
  • Print Class Descriptions in Canva:
    • Access the Class Descriptions link through here–it is also bookmarked in Chrome on the front desk computers. DO NOT ACCESS through our website: that is the public view and you will not be able to print.
    • Click Share button on the top right 
    • Click Download
    • Select “PDF Standard” under File type dropdown
    • Download the pdf
    • Once downloaded, follow typical steps to print any other pdf document
    • When print dialog opens, click ‘more settings’ to ensure print on both sides of the paper is checked.
    • It is a good practice to use the link and print copies this way each time so that you are accessing the most recent version of the list of descriptions

If someone does not come up in the database with a scan, call their home Y and see if they have a regular active membership. Here’s some more info on the NW program:

  • The Nationwide Membership program is valid for YMCA full facility/full privilege members only.
  • Program-only participants (including Silver & Fit, Active & Fit, Renew Active, Exercise is Medicine, Livestrong, Rock Steady Boxing) are not eligible for nationwide membership. If a member at another Y is visiting and not coming up on the Nationwide system, this may also be the reason why they are not–they may not qualify at their Y)
  • YMCA full facility/full privilege members must use their home branch the majority of the time (more than 51%). Usage will be monitored over a 28 day period and your “home branch” will notify you if you are using another branch more and your membership needs to be transferred.
  • Program discounts do not apply. Participating YMCAs reserve the right to restrict facility or program access. Other restrictions and exclusions may apply.

CLICK HERE for the link to the  editable spreadsheet that’s at the front desk with all NW members that do not come up on the computer.

Rev 6/5/25
Click here

Click here

GUEST POLICY

The Foothills Area YMCA welcomes guests to enjoy our facilities with the purchase of a Day Pass. Please review the following guidelines to ensure a safe and enjoyable experience for all.

DAY PASS PRICING

  • Guests 13 and up: $20 per visit
  • Guests 12 and under: $15 per visit (must be accompanied by a guardian 18 years or older at all times)

GENERAL GUIDELINES

  • Day passes are available for purchase at the front desk.
  • Guests do not need to be accompanied by a YMCA member.
  • If a guest is accompanied by a FAYMCA member on their first visit, there will be no charge. Day pass fees will apply after the first visit.
  • A valid driver’s license, government-issued ID, or school ID is required for guests age 16 and older to purchase a day pass.
  • Guests cannot sign up for classes or use childwatch.
  • All guests must follow YMCA rules and policies while using the facility.
  • The YMCA reserves the right to refuse entry or revoke guest privileges for failure to comply with policies or for inappropriate behavior

At the Foothills Area YMCA, we understand that life circumstances may require a temporary pause in your membership. To accommodate our members, we offer a membership hold option under the following guidelines:

Membership Hold Guidelines

  • Members may place their membership on hold for up to 2 months, once per calendar year.
  • Holds must be requested in advance and will not be applied retroactively.
  • Membership dues will be paused during the hold period, and access to YMCA facilities and programs will be temporarily suspended.
  • The membership will automatically reactivate at the end of the hold period unless an extension is approved.

Extenuating Circumstances

We understand that unexpected situations, such as medical issues, military deployment, etc., may require a longer hold period. In such cases, members may request an extension by providing appropriate documentation. Requests for extensions will be reviewed on a case-by-case basis.

To request a membership hold or extension, please email Sarah Tate at [email protected].

Document updated by Sarah. Click here to access.

ANYONE WITH THESE TYPES OF MEMBERSHIP ARE NOT ELIGIBLE FOR NATIONWIDE ACCESS since they are technically not paying for a membership.

Original medicare DOES NOT cover gym memberships or fitness programs. For people with Medicare supplement insurance or advantage plans, we offer these 3 types of memberships to those who qualify:

OFFERED BY these health plans (rev July 20, 2024) [click here] We do NOT accept Silver Sneakers. Silver & Fit / Active & Fit are Medicare supplemental health plans through several health plans including BCBS SC and Cigna. Not eligible for Nationwide membership. Click here for registration instructions

BY UNITED HEALTHCARE.

Effective Jan 1, 2025, we require a Code to search for Renew Active eligibility. It is the letter A followed by 9 numbers. Qualifying member must contact United Health to obtain the Code.

Signing up members for this program is a 3-step process.

  • Obtain member’s A…. code and verify their Renew Active eligibility by searching the member and then our location;
  • enter in Renew Active website;
  • Enter in core

Click here for verification and registration instructions
Not eligible for Nationwide membership.

BY BCBS of SC. (confirmed 7/30/24). The code is a mix of letters and numbers. To check eligibility, refer to the Google Excel spreadsheet on the drive.  Then set up their account as FitOn. Note their fit on ID in the notes section of Core. FitOn Member List

Download and familiarize with so that you can help out the members. Available on the App Store and Google Play.

  • Use 29672 as the zip code and select Cottingham Campus Foothills Area YMCA
  • Opt in for Notifications (IMPORTANT) so that you can receive time-sensitive alerts like pool closures. Be sure to tell members also–just downloading the app does not automatically opt them in.

Click here to take the membership knowledge quiz